Paperless Office and Appointment Scheduling
2008 SEMINAR SCHEDULE

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• All seminars include refreshments.   Evening seminars include a light dinner.
• Web Attendance is available for an additional fee of $25 that includes installation and setup of the seminar software.   You can view the screens and hear the speaker.   If you have a separate computer, you may view the seminar. Speakers and a high speed internet connection are required.   You cannot ask questions or interrupt the speaker, but you can accumulate questions and get answers later.  You will receive the free template CD’s and assistance will still be provided to assist in the installation.
• Template CD’s that are discipline appropriate (Podiatry, Chiropractic, Physical Therapy, MD) as a benefit to seminar attendance.   Support for loading templates in your office is included in the fee.

Paperless Office Seminar Descriptions

Seminars are for clients that own, are considering, or are implementing The Paperless Office system.   The Shelton, CT sessions are often scheduled from 6:00PM to 9:00PM EST so as to minimize the impact on working practices.   Web auditing/attendance is available starting at 6:30PM (EST).   Light dinner/refreshments are provided at 6:00PM.

These seminars will demonstrate the ‘Total Solution’ (the flow from scheduling, Paperless Office, to Billing) and practice controls as an overview.   New features, how to implement common functions easily, such as scanning, creating encounter note ‘check box’ screens, setting up evals, implementing redundant letters and forms will be demonstrated.    Each 2008 session will illustrate touch screens (for speed of note taking) and will discuss the Check-in Kiosk.   Seminar sessions provide introductory training and exposure to various topics and tools. The sessions will show how to use and implement, but will not dwell on questions or details at the level of the workshops.

The focus of the sessions will be on clinical functions such as note taking and encounter support.  For notes, prominent disciplines will be selected (appropriate for the mix of attendees) for each seminar as examples.   Attendees will be given a template CD as part of the seminar fee, and will be shown how to add them to your own screens.

New features that affect how to create and send billing information as a bi-product of generating the notes will be reviewed and demonstrated.

These seminars are fast-paced, and are intended for clinical personnel, doctors, and office managers.   If you own CSC software, you should attend this at least once per year!  Discounts are available for multiple people attending from the same practice.  

SEMINAR - WEB Auditing/Attendance

These sessions can be viewed from your office for a small additional fee which covers the seminar software setup and testing.    Web attendees must have speakers on their computer or be prepared to dial a session phone number to hear the live audio feed.   Any number of people can watch at your site.  You cannot ask questions or interrupt the speaker during the session, but you can accumulate the questions and call in subsequently to have any questions answered.   Refunds are only issued if the seminar is cancelled or there is a technical problem with our seminar equipment and cannot be issued if you fail to attend or are not on-line at the seminar start.  If you are unable to join once the seminar starts, assistance will not be provided, so make sure you are on-line by the start of the seminar.

2008 – Paperless Office
WORKSHOP SCHEDULE
                                                                                                           

• All Workshops include refreshments & lunch.  
• Web Attendance is NON available for workshops. 
• Template CD’s are provided to attendees.  These are discipline specific (Podiatry, Chiropractic, Physical Therapy, MD) and will be provided as a benefit to workshop attendance.
• *Early Registration Deadline. Registration forms and payment must be received by Wednesday, One Week prior to the date of the class to qualify for the Early Registration Discount.  No exceptions please.
• Clients with a CSC Support Agreement receive a $50 discount as a benefit of that Agreement.  There is no limit to the number of attendees that qualify for this discount.
• Reduced rates apply for Additional Employees from the same practice.

Paperless Office WORKSHOP Descriptions

The objective of these workshops is to provide practice personnel with the knowledge and skills to implement additional features in their practices.     These all-day workshop sessions show how to use The Paperless Office software to address common problems or specific aspects of the practice.   All sessions will the clinical mail system, scanning, templates, how to create them, how to create pop-ups; how to send billing information accurately including modifiers, units and ICD-9/CPT codes as a bi-product of note generation, .  Shelton Training Center workshops are hands-on and users will have exercises to complete at the conclusion of various topics.  Guest speakers often show how they have implemented the system and their experiences.   Attendees will receive template CD’s appropriate for their practice.

WORKSHOP – Day 1

Paperless Office Workshops are intended for practice owners, doctors, office managers, administrators and clinical staff.   They are intense, full-day sessions that will teach attendees how to implement various aspects of The Paperless Office.  Attending both days will provide the tools to take the system to a new level by showing tips, tricks and techniques to further implement the system.    The theme of each session pair may change, but the fundamental topics and concepts will be covered.   A typical first-day workshop agenda includes:
 

WORKSHOP – Day 2

The first day workshop is a prerequisite for the second day session.  The second day focuses on building checkbox note templates in much more depth.  Popup screens will be created that send billing codes and can vary the units, modifiers, ICD-9 and CPT codes based on the popup selection.  The flow of the encounter screens will be a focus with the steps and approaches to achieve high speed, quality notes.  Typical 2nd day workshop topics include: 

Things To Do.    CSC is about one hour by train from Manhattan, and one hour from two of the World’s largest casinos in Connecticut.  In addition, there is a five star restaurant on the CSC office property, and many fine restaurants located about 15 minutes away in Fairfield and Westport.   If you are bringing your family, there is the famous Bridgeport Zoo, the Discovery Museum (hands-on science) in Bridgeport, and the Maritime Museum in Norwalk.

OTHER TRAINING  -  Not On The Schedule

New Feature Classes (CSC Appointments & Paperless Office Software) - Free.   These are offered following major new upgrade releases to users that are on support.   These classes are only offered in the Internet Webinar format and demonstrate newly released features.  These classes are free, are usually offered multiple times per day, and last about 1 ½ hours.  The schedule is included in the upgrade paperwork.

Audit New Account Training Sessions for Paperless Office ($50/Session).  New accounts are being implemented and trained daily.    Some trainers will permit class auditing via the Web.   These reasonably-priced sessions are about two hours in length.   You can hear the trainer, the students, and watch the screens.   These are wonderful refreshers for existing users.   Practices auditing a session cannot ask questions or interrupt, but can accumulate questions and ask at a later time if the questions were not answered.   New practices and users learn at a different pace, so there is no warranty that the subjects you are interested in will be covered.   You must have a valid CSC Support Agreement in force to exercise this option.  Auditing fees are only refunded if the CSC conference equipment does not work or if the class is not conducted.   Paperless Office sessions are broken down, generally into the following categories (see user manual training checklist for details):

1. Session 1 – Overview, introduction to clinical screens, how to clean up the check box screens and make elementary changes to verbiage, format, etc.
2. Session 2 – Review homework.   If successful, move into more complicated modifications to templates, creation of new templates.  Review the flow.  Start doing at least 5 notes per day.
3. Session 3 – If notes successful, review complete flow of notes for daily visits, move into evals and show how to create.    Create Evals templates and reports.
4. Session 4 – Review evals, start using.   Show how to use Template Builder and create MS Word format templates.  Answer any remaining questions.   May discuss voice recognition.

To audit training, you must call so we can match a training session to your schedule and the requested session number (1, 2, 3 or 4).

TRAINING DVD’s

CSC has Training CD’s and DVD’s available for all products and we recommend each practice invest in the appropriate Training CD’s.   New employees learn the systems and you can watch them as many times as you like, and on your own time schedule.  If you want to order a training CD or DVD, circle this paragraph, fax it back, and we will send an order form, or contact your dealer.

                                                CD/DVD TRAINING                                 PRICE*

1. The CSC Patient Appointment Scheduling System Training CD             $249

1. The AS/PC Practice Management System Training CD                         $249

1. The Paperless Office Training DVD Training Series (4 DVD’s)              $500

*  Shipping and taxes are additional.  Fax back to (203) 459-1874 to register!

PERSONALIZED TRAINING - CONSULTING

Trainers will work according to your schedule and will cover topics requested by you.   These sessions are conducted via the Web and usually should not exceed two hours in any one sitting.   The cost is $125 per hour and a paid CSC Support Agreement must be in place to exercise this option.  New doctor, therapist, or clinician training averages $1000 and consists of four, two hour classes.   Call for details.

DEALER/TRAINER Seminars

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