The
CSC Support Center
Gain Access to Qualified
Personnel to Solve
Technical Problems
Support Plans Summary – Applies to all
Plans:
· The
CSC Customer Support Center can be accessed from 9-5 (All US Time
Zones), Business Days by clients. Extended hour support is
available at an additional fee.
· Outside of
the United States, CSC provides support via the Internet with
certain restrictions. There is no geographic limitation for any
Software Support Plan. The CSC Support Center supports the
following languages: English, Spanish, Italian, Russian,
Portuguese, but not necessarily during all hours of operation.
· There is no
restriction on the software that you can ask about, although we
will identify those software packages that we do support by
‘certifying’ the installation. This will include networking
software, communications software for claims or other purposes,
office software such as Microsoft, Dragon Dictate or other
products.
· CSC does not
warrant that it can solve problems which are presented by client
personnel if the software was not written by CSC. CSC
Specifically does not warrant the software of another company.
Support for software not produced by CSC is provided on a ‘best
effort’ basis.
·
Clients are required under contract plans to
maintain remote control software which will be supplied by, or can
be purchased from, CSC. Clients are also required to have a
dedicated telephone or Internet line accessible to the computer
that CSC personnel access. This facility can greatly reduce the
time it takes for CSC personnel to solve problems.
· CSC
recommends that clients subscribe to vendor update and support
services. CSC will assist in applying all updates under each plan
and will communicate with vendors such as Microsoft, DB
Consultants, Inc., Scansoft, etc. to resolve problems should
they occur.
Comprehensive Software Support:
Recommended for larger clinics with 10 or more terminals.
Required for Multi-site Installations. Provides for:
· Unlimited
Phone Support for All
Network, ‘Certified’ Software or Hardware Problem Diagnosis
·
Unlimited Updates
on CSC Software Products.
On average, we update versions multiple times per year. Clients
at this level may download or receive multiple updates per year at
no additional charge.
· Highest
Priority Response. Usually immediate response.
· Remote
Control Software Required so CSC Support Center Personnel Can
Access Your Computer to Solve Problems Quickly
· Reduced
Rates for Training, On-Site Service, Consulting or
Professional programming/consulting time.
· Fee
Basis (typical installation):
-
$125/mo for
the 1st PC or Server (per location)
- $50/mo for each additional
PC to 20 units
($1000/Month 20-50 PC’s)
- 1 Year
Minimum, 60 day notice of cancellation after that
- Billed Monthly or Charge to
Visa/MC
Limited Support Center
Access Plan:
Available
for smaller practices with less than 5-8 work stations. Provides
for:
·
Unlimited phone support on CSC software and 30
Minutes Per Month Free
problems with other software or hardware.
·
One Update per year for CSC Software products.
Additional Updates, if desired, may be purchased.
·
$1 per Minute Charge for Excess Support Time Incurred in
Any Calendar Month for non-CSC software issues.
·
2nd Highest Priority Response
·
Remote Control Software required so CSC Support
Center Personnel Can Access Your Computer to Solve Problems
Quicker
·
Reduced Rates (About 30%) for Training, On-Site
Service, Consulting or Professional time.
·
Fee Basis: $599.00 per Year
1 Year Minimum, 60 Day Notice of Cancellation
Per Minute Support Plan (Pay as You Use
Service): Available for
clients that do not have Paperless Office or CSC Software Products
installed, but need access to occasional support.
·
Call In Support Charged to Credit Card or Deposit Paid in
Advance. Contract required.
·
$3 per Minute for time used.
·
No guarantee of problem resolution.
·
No Per Incident Maximum.
·
Applies to both
Software and Hardware Support Calls.
·
No Software Updates
are provided under this plan.
·
‘Best Effort’ Response. No support records retained for this
class of contract.
·
No Retroactive Upgrade to another Support Plan.
Patient Appointments Scheduler Support
| |
Price |
Support |
| Single User:
|
$599.00 |
$149.00 |
| Each Additional
User: |
$599.00 |
$50.00 |
| 5 User Special:
|
$1999.00 |
N/A |
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